Ordering Questions

View the questions below to learn more about HCF® Happy, Calm & Focused® ordering information.

  • Can I order HCF products without a credit card? View +
    • You can order online with 100% safety using your credit card or debit card with a Visa, Mastercard, American Express, Discovery, Diners Club, Maestro or JCB logo. Alternately, you can phone in your order by contacting us. You cannot order by mail at this time.
  • Is it safe to use my credit card on your site? View +
    • Yes! The security of your order information is our highest priority here at HCF AminoScience. We use Secure Sockets Layer (SSL), the Internet's strongest security technology which encrypts your order information and prevents interception from would-be thieves. The information is then decoded on our secure server. You can verify the security of your connection by checking the top url address bar of your browser window. You will view a green section that will include a closed lock. In addition, you can view our Privacy Policy; we take pride in our secure online transaction system. However, we are also happy to accept your credit card details by phone by contacting us.
  • How do I place an order? View +
  • What kind of information do you collect when I order? View +
    • We only collect information necessary for completing a sale transaction between you and our company. We will never sell any of your information to third parties. For more detailed information please visit our Privacy Policy details page. In short, we don't 1) sell your information, 2) send you junk mail or junk email, or 3) use your personal information after your order is completed.
  • What forms of payment do you accept? View +
    • HCF AminoScience accepts the following forms of payment: Visa, Mastercard, American Express, Discovery, Diners Club, Maestro, or JCB. All purchases are charged in US Dollars.
  • What info am I required to give during the checkout process? View +
    • Once you have completed your shopping, click "check out" and place your order. You may edit your shopping cart, adding / deleting products at any time prior to proceeding to process your order. During your ordering process, you will be asked to provide - Billing Address - Email - Shipping Address - Payment Information on the use of your private data by HCF. Please see our Privacy Policy for complete details.
  • Can I change my HCF order during check-out? View +
    • Yes, change your order at any time prior to clicking on the final submit. Only when clicking on the final submit will your order be placed and your credit card will be charged.
  • How do I know my HCF order has been submitted? View +
    • Once you click on the final submit button, you will be provided with an initial order confirmation email from HCF AminoScience.
  • What is the HCF Money Back Guarantee? View +
    • HCF AminoScience stands behind its product. If you’re unhappy with your order for any reason – even if you’ve used all of the product—you can return the product or the empty container for a refund of the purchase price minus shipping and handling charges and a $5 restocking fee within 20 days ... read more about our refund policy.
  • What if my HCF product is damaged upon receiving it? View +
    • In the unlikely event that your HCF shipment was opened or damaged prior to receiving it, please contact our HCF Consultants during regular business hours to arrange for a replacement. DO NOT USE ANY HCF products if the bottle has been previously opened or the safety seal is broken.
  • What if my HCF product is on back-order? View +
    • In the unlikely event that your order is unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).