Domestic Shipping & Handling ($75+ FREE Shipping)
United States of America (Includes: Puerto Rico, Alaska & Hawaii)
| Standard | USPS, 7 – 10 business days | $3.00 (for first item, add $1 per each additional item) |
| Priority | USPS, 5 – 7 business days | $5.00 (for first item, add $1 per each additional item) |
| Next Day | FedEx, 1 – 2 business days (No PO Boxes) |
$19.00 (for first item, add $1 per each additional item) |
| Next Day (Saturday Delivery) |
FedEx, 1 – 2 business days (No PO Boxes, Order Placed Before Friday 12pm EST) |
$32.00 (for first item, add $1 per each additional item) |
International Shipping & Handling ($150+ FREE Shipping)
Canada
| Priority | DHL, 3 – 7 business days (Signature Required Upon Delivery, No PO Boxes, Additional Charges May Apply for Extended Coverage Areas) | $7.00 (for first item, add $1 per each additional item) |
All Other Countries
| Priority | DHL, 3 – 7 business days (Signature Required Upon Delivery, No PO Boxes, Additional Charges May Apply for Extended Coverage Areas) |
$12.00 (for first item, add $1 per each additional item) |
International Customs
- Signature Required Upon Delivery – “Priority DHL” shipping option for “International Shipping” requires you to be present at the address to sign for the package upon delivery. “If” you cannot be present to sign upon delivery, you must contact your local DHL office to make arrangements for an alternative address delivery or to request another delivery option. DHL will only attempt to deliver your package with a signature for up to a maximum of three times before cancelling the shipment. HCF AminoScience will not be held responsible for cancelled shipments based upon you not being present to sign for delivery and no refunds will be issued on the order or shipping and handling. You accept all responsibility for providing a signature upon delivery.
- Extended Coverage Areas – Additional charges may apply for “Extended Coverage Areas” with “Priority DHL” for “International Shipping” depending if the shipping address is outside of standard shipping routes. You will be contacted for authorization if any additional fees apply.
- Shipping Carriers – Please contact USPS, FedEx or DHL directly by phone with your order tracking number for the most accurate shipping support.
- Time – Estimated delivery time for orders is from date of shipment, provided no problems occur with your local customs office.
- Description – For a description of the package contents on the Customs form, we claim “Vitamins – for Personal Use Only”. Please do not ask us to claim a “gift” or other incorrect description. We are required by federal law to mark your order as merchandise and declare the price you paid as the value.
- Charges – Customs will incur shipping charges based on the weight of order and country of destination. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country’s import policies, please check with them before ordering.
- Duties & Taxes – Orders shipped outside of the USA may be subject to import duties and taxes. HCF AminoScience will not be held liable for any customs duties or taxes that arise from your local customs office. HCF AminoScience will also not be held responsible for any additional fee the local carrier in your country may charge. Any additional charges incurred when receiving your package must be paid for by you. We do not collect any duties or taxes from you and do not know how much they will cost you. Please check with your own country. We report the exact amount of the sale on the Customs form. Please do not ask us to claim less than the actual sale amount.
- Country Policies – Please note that customs and import policies in some countries prohibit the importing of dietary and/or homeopathic supplements for personal use. It is your responsibility to check your country’s policies. Please do not order items that are illegal to import into your country. Laws are different in every country, and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. Some countries may require various types of import licenses. HCF AminoScience will not knowingly ship any products to any countries that may require any type of license. HCF AminoScience will not be held responsible or liable for any problems that result at your local customs office.
- Refunds – If the package is seized by Customs for any reason and we do not receive the package back, unfortunately there are no refunds. If we do receive the package back after being seized and the products are in perfect condition, we will either contact you to reship the product or our standard refund policies will apply. No refunds will be given for items that are seized at your local customs office.
Please note: HCF AminoScience reserves the right to change the shipping method at its own discretion and expense. HCF AminoScience is not responsible for delays caused by weather or other natural disasters. For further questions concerning back orders, ordering methods, returns or payment options view our most common Ordering Questions.
Last Updated: August 8, 2015