Terms & Conditions

Shipping, Refunds, Health Safety Guidelines, Privacy Policy

Terms & Conditions

This Agreement is between HCF AminoScience (“HCF”) and you ("you" or "Customer"). This Section sets forth the terms and conditions which apply to the use by you of the HCF Sites (as defined below) and any other subscription product or service offered for sale by HCF and/or its affiliates (collectively, "HCF"). The right to use any product or service offered by HCF is personal to you and is not transferable to any other person or entity. HCF reserves the right to make changes to our sites, policies, and these Terms at any time without notice.

1. Use of the HCF Sites
Eligibility – Except as expressly provided below, the HCF Sites may only be used by individuals and entities who can form legally binding contracts under applicable law. No person under the age of 18 may use the HCF Sites without the supervision of a parent or legal guardian. Your use of the HCF Sites will be deemed to be a representation that you are 18 years of age or older or using the HCF Sites with the permission of your parent or guardian. We require that all purchases be made either (i) by individuals 18 years of age or older or (ii) by minors given verifiable permission by their parent or legal guardian to purchase items on the HCF Sites.

License and Restrictions – You are hereby granted a limited, non-exclusive right to use the content and materials on HCF Sites in the normal course of your use of the HCF Sites. We will retain ownership of our intellectual property rights and you will not obtain any rights therein by virtue of these Terms or otherwise, except as expressly set forth in these Terms. You will have no right to use, copy, display, perform, create derivative works from, distribute, transmit or sublicense materials or content available on the HCF Sites, except as expressly set forth in these Terms. By posting, storing, or transmitting any content on or to HCF Sites, you hereby grant us a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and sublicense such content in any form, in all media now known or hereinafter created, anywhere in the world. You hereby irrevocably waive any claims based on moral rights or similar theories, if any. We do not have the ability to control the nature of the user-generated content offered through the HCF Sites. You are solely responsible for your interactions with other users of the HCF Sites and any content that you post. We will not be liable for any damage or harm resulting from any content or your interactions with other users of the HCF Sites. We reserve the right, but have no obligation, to monitor interactions between you and other users of the HCF Sites and take any other action to restrict access to or the availability of any material that we or another user of the HCF Sites may consider to be obscene, lewd, lascivious, filthy, excessively violent, harassing or otherwise objectionable (including, without limitation, because it violates this Terms).

Prohibited Conduct – In your use of the HCF Sites, you may not: (i) infringe any patent, trademark, trade secret, copyright, right of publicity or other right of any party; (ii) disrupt or interfere with the security or use of the HCF Sites or any web sites linked to the HCF Sites; (iii) interfere with or damage the HCF Sites, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial of service attacks, packet or IP spoofing, forged routing or electronic mail address information, or similar methods or technology; (iv) impersonate another person or entity, misrepresent your affiliation with a person or entity, including (without limitation) us, or use a false identity; (v) attempt to obtain unauthorized access to the HCF Sites; (vi) engage, directly or indirectly, in transmission of “SPAM”, chain letters, junk mail or any other type of unsolicited solicitation; (vii) collect, manually or through an automatic process, information about other users or the HCF Sites without their or our express written consent; (viii) deep link to portions of the HCF Sites, or frame, inline link, or similarly display any of our property, including, without limitation, the HCF Sites; (ix) submit false or misleading information to us; (x) violate any law, rule, or regulation; (xi) engage in any activity that interferes with any third party’s ability to use or enjoy the HCF Sites; or (xii)assist or encourage any third party in engaging in any activity prohibited by these Terms. Click to read our Spam-Policy and Copyright-Policy.

External Sites – The HCF Sites contain links to other Web sites, resources and advertisers. HCF is not responsible for the availability of these external sites, nor does it endorse or is it responsible for the contents, advertising, products or other materials made available on or through such external sites. Under no circumstances shall HCF be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to a user in connection with the use of or reliance on any content, goods or services available on such external site. You should direct any concerns to such external site’s administrator or webmaster.

Force Majeure – We will not be liable for failing to perform under this Terms because of any event beyond our reasonable control, including, without limitation, a labor disturbance, an Internet outage or interruption of service, a communications outage, failure by a service provider to perform, fire, terrorism, natural disaster or war.

2. Disclaimer of Warranty; Limitation of Liability
Some information on the HCF sites may contain typographical errors, pricing errors, and other errors or inaccuracies. We assume no responsibility for such errors and omissions, and reserve the right to: (i) revoke any offer stated on the HCF Sites; (ii) correct any errors, inaccuracies or omissions; and (iii) make changes to prices, content, promotions, product descriptions or specifications, or other information on the HCF Sites.

HCF neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement on the HCF sites, nor for any offensive, defamatory or obscene posting made by. Under no circumstances will HCF be liable for any loss or damage caused by your reliance on information obtained through the content on the HCF sites. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the HCF sites. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content, including but not limited to financial, health, or lifestyle information, opinion, advice or other content.

3. Indemnification
You agree to defend, indemnify and hold harmless HCF, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use by you of the HCF Sites, including claims by other users of your equipment, access, products or membership.

4. Shipping Policy
Our standard ground shipping for Special Offer orders is between 7 to 10 business days within the continental United States. For domestic and international orders, we offer both USPS and FedEx carriers with standard or priority shipping methods (including a FREE shipping option for qualified orders). To check the status of your order or update your shipping address, click here. If you entered the wrong shipping address when placing your order, there will be an additional shipping charge equal to your original order to reship your product. Click here for full shipping policy

5. Cancellation Policy
Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.

6. Refund Policy
HCF stands behind the HCF product. If you’re unhappy with your order for any reason – even if you’ve used all of the product – you can return the product or the empty container for a refund of the purchase price minus shipping and handling charges and a $5 restocking fee. Quality Assurance – We highly value your safety/health and thus do not resell restocked/returned products back to our Customers. So you can confidently order our safe, untampered products risk-free. Click here for full refund policy

7. Paid Offers
On paid offers there is no autoship charges and you will only be billed once for your purchase.

8. Sales Tax
If you purchase any products available on the HCF Sites, you will be responsible for paying any sales tax indicated on the HCF Sites.

9. Fraud
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any HCF order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law. Click here for full DNC policy

10. Termination
We have the right to terminate your access to the HCF Sites if we reasonably believe you have breached any of the terms and conditions of these Terms. Following termination, you will not be permitted to use the HCF Sites and we may, in our discretion, cancel any outstanding Product Orders. If your access to the HCF Sites is terminated, we reserve the right to exercise whatever means we deem necessary to prevent unauthorized access to the HCF Sites, including, but not limited to, technological barriers, IP mapping, and direct contact with your Internet Service Provider. This Terms will survive indefinitely unless and until we choose to terminate it, regardless of whether any account you open is terminated by you or us or if you have the right to access or use the HCF Sites.

11. Disputes
All disputes arising out of or relating to this Terms (including its formation, performance or alleged breach) or your use of the HCF Sites will be exclusively resolved under confidential binding arbitration held in Miami, Florida before and in accordance with the Rules of the American Arbitration Association. The arbitrator’s award will be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Terms will be joined to an arbitration involving any other party subject to this Terms, whether through class arbitration proceedings or otherwise. Notwithstanding the foregoing, we will have the right to seek injunctive or other equitable relief in state or federal court located in Miami, Florida to enforce this Terms or prevent an infringement of a third party’s rights. In the event equitable relief is sought, each party hereby irrevocably submits to the personal jurisdiction of such court.

You acknowledge and agree that, regardless of any statute or law to the contrary, any claim or cause of action you may have arising out of, relating to, or connected with your use of the HCF Sites, must be filed within one calendar year after such claim or cause of action arises, or forever be barred.

12. WAIVER OF CLASS ACTION RIGHTS
BY ENTERING INTO THIS TERMS, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTED WITH THIS TERMS MUST BE ASSERTED INDIVIDUALLY.

Legal Disclaimer
Statements made by HCF have not been evaluated by the FDA.This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results vary. Consult with your physician for diagnosis or treatment. The information presented on this site is not presented with the intention of diagnosing any disease or condition or prescribing any treatment. It is offered as information only, for use in the maintenance and promotion of good health in cooperation with a licensed medical practitioner. In the event that any individual should use the information presented on this website without a licensed medical practitioner’s approval, that individual will be diagnosing for him or herself.

No responsibility is assumed by the author, publisher or distributors of this information should the information be used in place of a licensed medical practitioner’s services. No guarantees of any kind are made for the performance or effectiveness of the preparations mentioned on this website. Furthermore, this information is based solely on the traditional and historic use of a given amino acid or neuro-nutrient, or on clinical trials that are generally not recognized by any US government agency or medical organization.

This information has not been evaluated by the US Food and Drug Administration, nor has it gone through the rigorous double-blind studies required before a particular product can be deemed truly beneficial or potentially dangerous and prescribed in the treatment of any condition or disease.

Health Safety Guidelines

HCF uses only high quality nutraceutical grade amino acids and associated neuro-nutrients to ensure purity and standardized for maximum effectiveness.* Manufactured according to FDA guidelines in a cGMP certified facility. Safety & quality are our top priority at HCF AminoScience. HCF is not a substitute for any medication. Keep out of the reach of children. Store in a cool, dry place and protect from heat, light and moisture. Do not use if seal is broken or missing.

Before using an amino acid or neuro-nutrient you are unfamiliar with, find out its medicinal properties. Research it thoroughly and/or consult with an appropriately qualified practitioner or expert. If you are taking prescription drugs, or have a medical condition check with an appropriately qualified practitioner before using dietary supplements. Amino Acids & Neuro-Nutrients have shown overwhelming evidence that they work. Just because a small amount works well does NOT mean that more is better. As individuals, we all have different constitutions, sensitivities, allergic reactions and possible health conditions. The following are merely guidelines. They include dietary ingredients offered in our products. This list does not help with administering information on possible interactions and contraindications with prescription medicine. This needs to be discussed with your physician.

Should I check with my doctor or healthcare provider before using a supplement?
Always, especially for certain population groups. Dietary supplements may not be risk-free under certain circumstances. If you are pregnant, nursing a baby, or have a chronic medical condition, such as, diabetes, hypertension or heart disease, be sure to consult your doctor or pharmacist before purchasing or taking any supplement. While amino acid, vitamin and mineral supplements are widely used and generally considered safe, you may wish to check with your doctor or pharmacist before taking these or any other dietary supplements. If you plan to use a dietary supplement in place of drugs or in combination with any drug, tell your health care provider first. Many supplements contain active ingredients that have strong biological effects and their safety is not always assured in all users. If you have certain health conditions and take these products, you may be placing yourself at risk.

Some supplements may interact with prescription and over-the-counter medicines.
Taking a combination of supplements or using these products together with medications (whether prescription or OTC drugs) could under certain circumstances produce adverse effects. Be alert to advisories about these products, whether taken alone or in combination. Seek advice from a health practitioner before use if you have/may have had kidney or liver disease.

Some supplements can have unwanted effects during surgery.
It is important to fully inform your doctor about the amino acids, vitamins, minerals, or any other supplements you are taking, especially before elective surgery. You may be asked to stop taking these products at least 2-3 weeks ahead of the procedure to avoid potentially dangerous supplement/drug interactions—such as changes in heart rate, blood pressure and increased bleeding—that could adversely affect the outcome of your surgery.

Statements made by HCF have not been evaluated by the food and drug administration. The FDA does not evaluate or test dietary supplements. These products are not intended to diagnose, treat, cure or prevent any illness or disease. Consult with your physician for diagnosis or treatment.

Privacy Policy

This Privacy Policy discloses the practices between HCF AminoScience (“HCF”) and you (“you” or “Customer”) concerning personal information we obtain about you. By using HCF, in any way accessing HCF, or using other services of HCF (collectively the Services), you are accepting the practices described in this Policy.

This Policy notifies you of: (a) what personal information of yours is collected when you access HCF and/or use the Services or purchase any product; (b) how the information is collected; (c) how the information is used and shared; (d) our efforts to maintain the security of Sensitive Information; and (e) other details concerning your personal information and our policies.

This Policy does not apply to the practices of companies that HCF does not own or control, or to people that we do not employ or manage.

Information Collection and Use
Information collected by HCF is stored in a single, secure database, accessible only by HCF. HCF collects information from our paying customers or other persons who use, attempt to use, or purchase HCF products or the services at several different points and from different sources, all or some of which may apply to you.

  • Registration
    When you sign up as a customer or potential customer, we ask for, and you are required to give, your name, address, zip code, telephone number, email address, credit card or checking account number, and credit card expiration date. Once you register as a customer with us, you are not anonymous to us.
  • Cookies
    Cookies are alphanumeric identifiers that we transfer to your computers’ hard drive through your Web browser.
  • Log Files
    HCF automatically receives and records information on its server logs from your Web browser, including your IP address, cookie information, and the page you requested. We use IP addresses and cookies to analyze trends, administer the site, track members and users movements, and gather broad demographic information for aggregate use. IP addresses are not linked to your personal information.
  • Information from Other Sources
    For reasons such as improving personalization of our Service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

Use of Information
Information we collect is generally used for the following purposes:

  • To build features that will make the services available on our site easier to use. This includes faster search requests, better member support and timely notice of new services and special offers.
  • To improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize our sites content, layout, and services. These uses improve our Services and better tailor them to meet your needs.
  • To resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use. At times, we may look across multiple members or users to identify problems or resolve disputes, and in particular we may examine your information to identify members using multiple Member Ids or aliases.
  • Sharing of Information. We may use the personal information that you supply to us and we will bring selected retail opportunities to you via direct mail, email, online and telemarketing. HCF may sell or rent aggregated statistical information and user, member or former member specific information, including name, address, telephone number and payment information, to our marketing partners or other third-parties. If you want HCF to stop sharing information it has about you in the future, you may notify us of this fact by contacting HCF’s Member Services department.

We reserve the right to disclose personal information, including sensitive information, when we believe that such disclosure is appropriate to comply with the law or a request by a government official, to protect the rights or property of HCF, or to enforce our Terms and Conditions of Use. In the event that HCF or substantially all of its assets are acquired by a third party, member information and Sensitive Information may be some of the transferred assets.

Use of Data Collected
We use your personal, demographic and profile data to enhance your experience at our site and to enable us to present content we think you might be interested in. We use your contact information to send you information about our HCF and promotional material from our partners. We may also use your personal, demographic and profile data to improve our site, for statistical analysis, for marketing and promotional purposes, send SMS alerts or notification, and for editorial or feedback purposes for our advertisers. Information collected by us may be added to our databases and used for future telemarketing, SMS text-messaging, e-mails or postal mailings regarding site updates, new products and services, upcoming events, and/or status of orders placed online. By using this site, you agree that you may be contacted in any manner contemplated in this section even if your number is found on a do not call registry, in-house list or similar registry.

SMS Offering and Opt-out rights
By completing or submitting a registration form or partial registration form you are consenting to receive SMS, wireless or other mobile offering to your cell phone. You understand that your wireless carrier’s standard charges and rates apply to these messages. For SMS text messages, you may remove your information by replying “STOP,” “END,” or “QUIT” to the SMS text message you have received and we will remove your personal information within 10 days of receiving such request.

Agents
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from member lists, analyzing data, providing marketing assistance, processing credit card payments, and providing member services. They have access to personal and Sensitive Information needed to perform their functions, but may not use it for other purposes.

Special Offers and Announcements
Active customers and former customers will occasionally receive information on products, services, special deals, and a newsletter.

Security
HCF takes every precaution to protect our users and members Sensitive Information, both online and offline. Your Sensitive Information is password-protected for your privacy and security. Sensitive Information is encrypted and is protected online with the best encryption software in the industry—SSL.

Sensitive Information is also protected offline in our offices. Only employees who need the information to perform a specific job (for example, a billing clerk or member services representative) are granted access to Sensitive Information. Furthermore, all employees are kept up-to-date on our security practices and changes in those practices. Finally, the servers that we store Sensitive Information on are kept in a secure environment. If you have any questions about the security at our website, you can send an email to us using HCF online contact form.

Other Sites
HCF forwards users and members to other sites. Please be aware that HCF is not responsible for the business and privacy practices of these other sites. We encourage you to be aware of this when you leave our site and to read the legal notices and privacy policies of each and every website you visit.

Correction/Updating Personal Information
If a member’s personal information changes, we will endeavor to provide a way to correct or update that members personal data provided to us. Visit our Customer Care section to update.

Notification of Changes
If we decide to change our Policy, we will post these changes on our Homepage or provide other notification of our revised Policy so our users and members are always aware of what information we collect, how we use it, and when we disclose it.

Children’s Online Privacy Protection
HCF serves general users of the World Wide Web. We support and comply with the Childrens Online Protection Act (COPPA) and we do not knowingly collect information from children under the age of 13, nor do we share such information with third parties. Children under the age of 18 may use HCF only with the involvement of a parent or guardian.

Special Notification for Florida Residents, Your Florida Privacy Rights
Individual customers who reside in Florida and have provided their personal information to HCF may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us using HCF online contact form. Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.

Compliance
This privacy statement covers the Web sites owned and operated by us. Since this Web site wants to demonstrate its commitment to your privacy, please contact HCF with questions or concerns regarding this policy.

HCF AminoScience
8950 SW 74th Ct, Ste. 2201
Miami, FL 33156
Contact Us

Last Updated: February 9, 2016